I was in New York this past week meeting with a bunch of Sun customers and speaking at several Solaris related events. On Wednesday, just before 6pm, we were on a conference call in the Sun office at 101 Park Ave. when we heard a noise that sounded like thunder, and the whole building shook. When the noise didn’t stop, we stepped into the hallway and looked out the window to see 41st St. filled with what appeared to be smoke, debris hitting and nearly breaking the window, and people running down the street en masse.

We filed down the stairwell and emerged into a scene straight from 9/11—shocked looking men in suits covered in a layer of brown debris, masses of people hurrying down 40th St. as fast as they could dashing across streets without regard for the traffic, cars honking their horns trying to get away through the throng, sirens blaring, cell phones not working, policemen doing their best to maintain control, people crying and holding each other, necks craning to see a plume of “smoke” rising into the sky high enough to obscure the Chrysler Buidling, and that awful roar that just wouldn’t stop.

Of course, the “smoke” turned out to be steam, and the roar was the steam blasting out of an enormous crater on 41st that turned out to be just outside that window. But at the time, no one had any idea what was going on, and with lack of information comes speculation: It’s rush hour, they’ve blown up Grand Central Station, what’s next and when? It took a good hour before anyone knew it was just a steam pipe and nothing sinister.

All in all, it was a pretty extraordinary experience that’s going to stick with me for a long time.