Jon Udell, The universal client: The game of Web services is played by passing around XML documents. Office 2003 will be the superior technology for writing/editing (InfoPath) and analyzing (Excel) such documents, but in many cases users will be searching, viewing, tweaking, approving, and routing. It’s a huge win if we can use Web standards to do these things in a lightweight, cross-browser, cross-platform way. We’ve waited so long for this moment to come. AOL, please don’t screw it up. If you don’t get why this matters, turn Mozilla over to an organization that does.